Return, Refund & Cancellation Policy

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Cancellation Policy

Orders can be cancelled only before they are shipped. Once the order has been shipped, it cannot be cancelled through the website.

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Return & Exchange Policy

• Return or exchange is available for selected products only. Return eligibility details are mentioned on the product page.
• If pickup service is not available in your location, you may need to self-ship the product to our office address.
• Return or exchange charges may apply depending on the case.

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Refund Policy

We accept refund requests in case of:

• Wrong product received
• Damaged product
• Missing item in combo order
• Size, color, or design mismatch

Once the returned product is picked up and inspected, the refund will be processed within 5–7 working days to the original payment method.

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Important Return Conditions

• Product must be unused and unwashed
• Original packaging and tags must be intact
• Used or damaged items will not be accepted
• Customized products are not eligible for return
• Return request must be raised within the return period mentioned on product page

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Contact for Returns

If you need help with a return or refund, contact us:

Call/WhatsApp: +91-7011746647
Email: swissconnection24@gmail.com
Address: D-186, Sector 2, Bawana, Delhi, North Delhi – 110039